Our values

Our values give insight into everyday life at COS: they are based on a fundamental respect for each other and the world around us.

We are one team
We’re on this shared adventure together

We believe in people
Every one of us can make a difference

We are entrepreneurial
We will never be too big to try something new

We strive for constant improvement
If there’s a better way forward, we will discover it

We’re cost-conscious
We use our resources responsibly

We’re straightforward and open-minded
We’re open and honest, yet humble and respectful

We keep it simple
It’s as simple as that

Your career

We believe that learning and development goes hand in hand with being happy and engaged. If you are looking for progression, we will encourage you to take ownership of your career and help you to achieve your goals. As well as tailored training programs, annual appraisals and regular feedback, you’ll also have access to our custom online learning portal with hundreds of e-books, podcasts and video seminars.  

Your benefits and extras

We offer all COS employees a discount across all the brands within the H&M group. As well as this, all of our in-store colleagues receive a twice-yearly clothing allowance. One of the ways we invest in you and show our appreciation is through the benefits we offer.

- 25% staff discount within all H&M brands
- Up to $1040 per year clothing allowance
- Start with up to 3 weeks vacation
- Company wellness pay
- Extended medical/dental benefits
- Registered retirement savings plan (RRSP)
- Short term and long term disability benefits
- Life Insurance
- Employee assistance program (EAP)
- Milestone awards
- Bonus program

Equality and opportunities

We are committed to being an inclusive employer. This is one of our founding principles. We believe in fair wages and working hours, freedom of association and equal opportunities for everyone.


When I joined the H&M Group in 2007 I could never have imagined the exciting journey that I would go on. From my first role as a sales advisor I have had opportunities to grow. After 5 years with H&M, I joined COS in 2013 as an area controller, responsible for budgeting and operations. At the time we had just 7 locations across China and Hong Kong, however we quickly expanded, opening in Japan, Korea, Singapore, Malaysia and Australia. During this time, I had the chance to travel regularly. I met lots of new people from different cultures and experienced so many great things – language, food, weather. Now I am onto a new adventure with the e-commerce team in Shanghai as a business controller. I had butterfly’s in my stomach for weeks before the move, however I was confident that everything would be ok, my training and experience had prepared me for the challenge. I can’t wait to be part of the company growth in the next decade.


I started working at COS in 2014 when we first opened in Richmond, London. Being an original member of the team has been a great experience and I have really enjoyed watching the brands progression. One of the best things about working at COS is the team spirit, everyone works together to make it a friendly place to work and new comers are always made to feel welcome. I would really recommend working for COS, so long as you are open minded and flexible there are so many opportunities. I have personally enjoyed supporting new store openings and hope to do more of these in the future, they give you the chance to experience a new city, meet people and introduce the brand to new customers.


I joined COS in January 2015. I applied because I really liked the quality of the clothes and the inspiration behind the collection. My first job at COS was floor manager in our Knightsbridge store, 2 years later I was promoted to assistant manager and then in 2018 I became the store manager for our Kings Road store. My favorite thing about working at COS is the company values, I have always felt appreciated and treated as an individual and not just a number. As a store manager one of the most important parts of my job is to make sure that my team feel the same way. Working at COS has been a wonderful experience, I have met some amazing people and I am looking forward too many more years at COS.


My life with COS began because I fell in love with the products and its story, but what drove me to be where I am now are the people who share the same values and have the same love for the brand. Their story is my story and we are making new memories together every day. I started my journey at COS as a Store Manager in 2016 in Seoul, Korea, I then became the Area Manager for Korea and Japan, leading the business forward with the help of an outstanding team. The experience not only taught me the value of a great team, but it also helped to broaden my own skill set and vision for my career. Recently, I transitioned into a new role as the Omni-channel Project Manager for Japan, while supporting the APAC regional team in Hong Kong.


I joined COS in August 2016 as an Area Visual Manager for the East Coast. At this time the brand had only launched in the US about a year or so previously and it was an extremely exciting period, opening stores each month and introducing the brand to new markets across Canada and the US. After 1.5 years, I was promoted to Visual Manager for the whole of North America. In this role, I’ve been able to set the visual strategy for both the US and Canada, adapting the global guidelines to be more localized and closer to the customer. I also manage the North America creative VM team which has been fantastic for developing my leadership skills; supported by the company values and culture. Due to my passion for the brand and eagerness to grow, I’m now supporting as acting Regional Sales Manager. During this period, I plan to further my development and take this opportunity to branch out into other areas, one of the best things about COS is that it’s possible to do this. As long as you have the drive and determination, the sky in the limit.


I joined COS five years ago as an assistant buyer on ladieswear after admiring the brand for its timeless yet innovative design and commitment to high quality products. Within COS and the H&M group, there are so many opportunities to develop or diversify your career, and one came my way when I moved onto the online team and was given the responsibility of setting up a buying function for the fast-growing e-commerce channel. This gave me the chance to work with a variety of functions across the business, which I absolutely loved, and I gained invaluable experience and knowledge. Now that the buying team is completely set up, I am the e-commerce buyer for ladieswear; working with the buyers to drive new multichannel working methods and optimise the assortment for our different channels.