Our values

Our company values are a big part of who we are, what we stand for, and how we act; they are shared by all colleagues around the world regardless of job role or function. Our values enable us to improve the way we work together. We strive to be open and honest, yet humble and respectful. We encourage people to stand up for their ideas and inspire others to do the same.

Our shared values are

– Teamwork
– Believe in people
– Keep it simple
– Cost conscious
– Entrepreneurial spirit
– Straight forward & open-minded
– Constant improvement

Your benefits and extras

We offer all COS employees a discount across all the brands within the H&M group. As well as this, all of our in-store colleagues receive a twice-yearly clothing allowance. One of the ways we invest in you and show our appreciation is through the benefits we offer.

- 25% staff discount
- Double pay – thirteenth month bonus
- Up to RM3300 per year clothing allowance
- 14 days holiday
- Additional holiday for long service
- Medical insurance
- Enhanced skill allowance based on performance

Equal opportunities & inclusion

COS is present in over 30 markets around the world. As a global company our goal is to reflect the multicultural world of our colleagues and customers.

We know that inclusion and diversity is a complex and layered topic, with ever-changing issues and challenges across the many countries and cultures in which we operate.  The culture we want to build on at COS is one where inclusion and diversity is always our priority. 

Since our launch in 2007, we have always strived to be a value-driven company. Inclusion and diversity is about who we are and who we want to be. We have a zero-tolerance policy towards discrimination of any kind. We recruit, promote and reward our teams according to their contribution, achievements and commitment to our values.

Your career

A job at COS is different for everyone: some colleagues join us while studying at university or college, while for others, their ambition is to pursue a career in retail or fashion. No matter what your motivations are, your time with us should be well spent, and we offer a variety of opportunities to help you fulfil your needs. If you are looking for progression, we will encourage you to take ownership of your career and help you to achieve your goals. As well as excellent training, annual appraisals and regular feedback — you’ll also have access to our online learning portal with hours’ worth of e-training materials, podcasts and videos. For managers, we partner with specialist organisations to provide leadership training and seminars that cover a variety of other topics. For some senior roles, we also offer the chance for colleagues to transfer to other cities/countries to complete short-term projects, or in some cases, fill longer-term business needs. 

Meet our team

COS, alongside Arket, Monki, Weekday, Afound, & Other Stories, H&M, and H&M Home is one of eight unique brands that make up the H&M group. The H&M Group employs over 170,000 people in 74 markets across the globe, and we are the 2nd largest fashion group in the world.

What truly makes us stand out are our incredible colleagues. Whether they work in store, in one of our regional offices or at our head office in London – they all share an ambition, and an anything-is-possible attitude. It’s thanks to them that we have grown.

Meet some of our team to hear about their career story so far...

Izak

Is there a typical day for an e-com controller? If so, what are the main things that you do?

As a business controller, one of the first things I do is look at yesterday’s selling, address where the business is and discuss with the team what is going well and where we see opportunities.  I am responsible for maximising profit in different ways — from the logistics operations in our warehouse, to analysing our KPI’s to identifying selling opportunities. Daily tasks vary quite a lot, but I always put time aside to walk through our competitors’ online and physical stores for inspiration. I like asking ‘why?’ and ‘why not?’ in meetings, to ignite a spark in the discussion and get everyone talking as a team.

How did you get to where you are now? What was your background?

I started as a part time sales advisor in 2007 when H&M opened its first store in Hong Kong. I was in my final year of university at the time, so it worked out well. In my last semester I saw an opportunity to work as a cash office administrator. Looking back, it was quite challenging to balance work with my studies, but the company was very supportive, and I had a lot of fun! The experience of working as a cash office administrator in store overseeing different projects, equipped me for my next role as an area controller at COS. In this position I was responsible for the overall profitability of all APAC stores. It was an amazing opportunity to support the COS brand as it was starting to expand across the region. After having an eventful journey in the COS area team, I decided to explore life outside of Hong Kong by joining the ecommerce team in Shanghai in April 2019.

What is the best thing about your role?

Meeting people from different walks of life, from both the digital and physical stores. It’s fun to be a controller, it’s a science: have an idea, write the logic, do the experiment, record the result and drive outcomes. The digital world in China is massive, and every single action from us can potentially be received by thousands of customers. It can sometimes feel like a lot of pressure, but the company encourages us to be entrepreneurial and when everything works out, the feeling is great!

Is there any advice you would give to someone interested in a career in controlling or ecommerce?

Anyone can be a controller, especially if you’re the sort of person who has new ideas and is driven. Every controller is different, but together we are a really strong team. If you’re new to the industry, a business-study background could help; however, if you’re experienced in retail or management then your decision-making abilities will probably be a big strength. Stepping into the e-com world, we quantify numbers based on ideas using our customer data as a source of research. The most important common factor is to provide the best customer experience. 

Nelly

Is there a typical day for a sales advisor? If so, what are the main things that you do?

There are certainly some things that we do every day like delivery, stock replenishment and working at the cash register. However, what makes the job interesting are the customers. Everyone is different, so it's about tailoring the service we provide. Some people enjoy spending time talking to us about the collection, while others are just happy to browse in their own time. We are lucky to have lots of regular customers that come in just to see what’s new. I enjoy it when someone comes in not knowing where to start and leave with a whole new outfit – that can really make my day.

How did you get to where you are now? What was your background?

I joined COS when we opened our store in Richmond, London. Before that, I had worked for H&M in various stores. In fact, it's coming up to my 10th year anniversary so it's hard to think of a time when I wasn’t with the H&M group! One of the things I enjoy the most about working for COS is the team spirit. Everyone works together to make it a friendly place to work – I guess that’s one of the reasons why I have stayed here for as long as I have.

What is the best thing about your role?

The people I work with – no question. I was an original member of the team at Richmond and even though I wasn’t looking to move into management, I have really enjoyed watching others progress into new roles they want. I also like how newcomers are made to feel welcome. As a team we always try and make sure that there’s a positive atmosphere – no matter how busy we are.

Is there any advice you would give to someone interested in a career at COS?

If you’re looking to work your way up the fashion or retail ladder, then COS is one of the places to be. If you’re open minded and flexible, there are so many opportunities to learn and progress. The brand is supportive of people who want to develop. They invest time and resources to ensure that the quality of training they get is of a high standard. Over the years I have learnt a lot, especially when I was given the chance to help with the expansion projects. This gave me the opportunity to meet new people and experience different cities.

Somi

How did you get to where you are now? What was your background?

My journey started as a store manager in Seoul, Korea. What drew me to COS was the unique designs and quality of the products. Quite quickly, I realised there was even more to the brand than just the product – it was also my great colleagues! Having enjoyed my time in store, I decided to apply for the position of area controller for Korea and Japan. During the recruitment process it became clear that the role wasn’t quite right for me, so with the support of my line manager I applied to become the area manager instead – and was successful!

What is the best thing about your role?

My life with COS began because I fell in love with the products and its story, but eventually what drove me to be where I am now is my colleagues. Everyone shares the same values and love for the brand. I have had the pleasure to work with so many great people who have encouraged me to get where I am now. In Korea we also have some of the best customers. When the first store opened, we had lines of people queuing around the block! Those customers are still shopping with us now and it’s been amazing to see how the brand has developed here over the years.

Is there any advice you would give to someone interested in a career in retail management?

Pick the right company and take any opportunity you can to further your career. You will make mistakes but that’s how you learn, they will support you to be entrepreneurial and take risks in order to improve the business.

Alberto

Is there a typical day for a store manager? If so, what are the main things that you do?

Every day in retail is different, but Monday is the most important day of the week. This is when you analyse the previous week’s selling and plan everything. In fact, planning and organising takes up most of my time. I need to plan training hours, recruitment, holidays and other things like sale or product changes. There are a lot of things that you need to juggle, however, it's important to get them right to keep the team happy and offer our customers the best experience we can.

How did you get to where you are now? What was your background?

My first job in retail was as a stockroom supervisor. It was interesting as it helped me understand the importance of keeping the back-of-house area tidy – even now I always talk to my team about how the stockroom is the heart of the store!  My first job at COS was floor manager in our Knightsbridge store. Two years later, I was promoted to assistant manager and then, in 2018, I became the store manager for our Kings Road store. Working at COS has been a wonderful experience and I have met some amazing people along the way.

What is the best thing about your role?

That’s easy – the best thing is achieving good results and watching people progress. In my store quite a few of my team have been promoted and I’m proud to have supported them on their journey. At COS, I have always been treated as an individual and not just a number. As a store manager, one of the most important parts of my job is to make sure my team feel the same way too.

Is there any advice you would give to someone interested in retail management?

Be proactive and take as many opportunities that come your way. You don’t need a degree or any formal education to get started, just a good work ethic and a genuine interest in people – whether it’s the customers or your colleagues. I must be honest… It can be a bit tough working in store. You are on your feet the whole day and you often need to react quickly to things, but there are also so many rewards!

Neru

Is there a typical day for an area controller? If so, what are the main things that you do?

There is never a typical day, which is what makes the role so interesting. There are a few things we do regularly though — for instance on Mondays we usually analyse the figures from the previous week and decide what actions to take going forward. We also follow up on things we’ve already done to see if they had any impact on our selling goals.

Throughout the week my main task is to drive and educate a profit mindset within the team, so we closely monitor if we’re reaching our selling and profit budget for the financial year. I visit stores almost every day to follow up on things such as stock control and accounting, but also to support them and lead by example on the shop floor — by providing our customers with excellent service.

How did you get to where you are now? What was your background?

I am an economics and engineering postgraduate. During my studies, I joined different companies as an intern and worked for a big sports retailer as a part-time employee. After my studies I worked as a sales advisor at COS in Frankfurt, and after one year I became an area controller trainee in Berlin. I’m currently a junior area controller and am looking for a full-time controller role to become available.

What is the best thing about your role?

Working with different people around the world and supporting the team/stores in their decisions. Working as a controller, I’ve had the chance to put things I learnt as part of my degree into practice and have become much more rounded in my decision-making abilities.

Is there any advice you would give to someone interested in a career in controlling?

It is not as numbers focused as you might think. Of course, numbers play a big part, but it’s more important is to understand the business in order to seek out opportunities and explore how to drive them. Excel can do the rest. You also need to have really good communication skills and the ability to work well with people at all levels, especially when you’re working with colleagues in other countries. 

Charlotte

Is there a typical day for an e-com buyer? If so, what are the main things that you do?

Except for Mondays, which are solely for trade analysis and actions, every day is different because we collaborate with different functions. We split our time between working on the collection with the store buying and design teams, working with marketing to help plan the weekly content pushes, linking up with our online and regional teams to secure global opportunities, and liaising with our controllers to optimise our buy for such a fast-growing channel.

How did you get to where you are now? What was your background?

I started at COS almost seven years ago as an Assistant Buyer on the store team, which was my second job after graduating from university with a Fashion Management degree. I worked with the store team for 2 years before the opportunity arose to move to online, where we saw huge potential in setting up a separate buying team to satisfy the growing ecommerce channel and the different tendencies it brought. Whilst we were setting up this new function, I worked closely with the ecommerce sales and studio teams to build invaluable working relationships with them before moving back to the buying office, alongside my new ecommerce buying team. We are now fully integrated in the buying office and work together to build the global multi-channel collection.

What is the best thing about your role?

I love collaborating with so many teams across the business — from product development and ecommerce to content and marketing. We’re able to influence all stages of a product’s lifecycle and are connected to the ‘big picture’ so we can make an impact.

How many people work in your team?

Our ecommerce buying team is still quite small at six people, but we are incorporated into the bigger store buying and ecommerce teams as well.

What is it like working in COS head office?

Really inspiring and collaborative. The culture of COS and the H&M Group really sets it apart from other fashion companies, in particular the flat hierarchy which empowers every employee to make a difference.

Is there any advice you would give to someone interested in a career in buying?

To keep inspired and trust your gut. It’s important to stay connected to our evolving customer, the fashion industry and different markets to ensure you can be innovative and forward thinking.